How to Improve Your Auto Shop Text Messaging & Communication [WEBINAR]

KUKUI Administrator • October 27, 2019

The gold standard of customer support used to be following up in under 15 minutes. Some consider follow up within the hour to be world-class. But in the new always-on, always-connected economy, 15 minutes is unacceptable.


How long someone has to wait for a response from your shop makes all the difference in building a relationship, closing business, and delighting a valued customer. Today everyone is always connected, ready to engage, and communicate on their terms. It’s true of our customers, and it's true of our team members too. Think about how you interact with your friends, your family, and the shop team. Text messaging likely plays a huge part. We don’t pick up the phone and call even our best friends anymore without sending a text to check and see if now is a good time to talk.



Joining Jimmy Lea in this Shop Owner Success™ webinar Live from the Ratchet+Wrench Management Conference is Dave Kusa Owner of Autotrend Diagnostics and Beau Bernal, GM of Toole's Garage.


A smiling robot holding a Google magnifying glass on a green background with the text,

Does Google Penalize AI Content?

By Heather Myers • April 9, 2026
Google doesn’t penalize AI content—low-quality, mass-produced content is the issue. Learn how auto repair shops can use AI effectively without hurting SEO.

5 AI Prompts That Actually Help Your Shop

March 26, 2026
The right tools for the right job.
A smartphone displays a My Rewards loyalty app, surrounded by floating green coins, set against a dark background.

Give Them a Reason

By Gabby Oglesby • March 18, 2026
Last month we launched My Rewards, KUKUI’s built-in loyalty program. Since launch, our clients have already started using it to strengthen long-term relationships.
A glowing, metallic digital cube with internal circuit patterns, surrounded by floating data panels against a dark grid.

KUKUI Launches AI Education Initiative

By Rick Sage • March 12, 2026
Artificial intelligence is rapidly becoming part of how auto repair shop owners research marketing strategies, analyze competitors, & evaluate their online presence.
A human hand and a robotic hand work together to assemble glowing, digital puzzle-like gear pieces on a dark surface.

The Shop Owner's Guide to AI in Marketing

By Rick Sage • March 12, 2026
Learn how AI is changing how customers find auto repair shops and how to use it wisely. Download the Shop Owner’s Guide to AI in Marketing.

What AI Gets Wrong About Your Shop — And Why It Looks So Right

By Heather Myers • March 5, 2026
AI can evaluate your auto repair website, but its insights aren’t the same as real data. Learn where AI gets it wrong—and why those mistakes can look convincing.
Mechanic holding wrenches, wearing blue uniform. Workshop setting. Text: Kukui, $3B Strong.

How KUKUI Shops Drove Nearly $3Billion in Revenue in 2025

By Rick Sage • February 27, 2026
In 2025, KUKUI shops generated nearly $3B in revenue, including $547M from marketing, with the average shop producing $1.5M and strong customer retention.

AI Is a Flashlight, Not a Map

By Heather Myers • February 18, 2026
Using AI Tools to Evaluate Your Auto Repair Shop Website: A Smarter Approach 
Person using a phone while holding a steering wheel, icons of social media floating around.

Social Media, Simplified

By Gabby Oglesby • February 4, 2026
For today’s drivers, choosing an auto repair shop often starts online. Before they call or book an appointment, many customers check Google, scroll through your Facebook page, or look for recent updates that show your shop is active and trustworthy.
Person in suit touching a digital

2025 Year in Review

By Gabby Oglesby • January 20, 2026
In 2025, we made our product easier, clearer, and more impactful—helping shops save time, communicate with customers, and see the value of their marketing.