How to Improve Your Auto Shop Text Messaging & Communication [WEBINAR]

KUKUI Administrator • October 27, 2019

The gold standard of customer support used to be following up in under 15 minutes. Some consider follow up within the hour to be world-class. But in the new always-on, always-connected economy, 15 minutes is unacceptable.


How long someone has to wait for a response from your shop makes all the difference in building a relationship, closing business, and delighting a valued customer. Today everyone is always connected, ready to engage, and communicate on their terms. It’s true of our customers, and it's true of our team members too. Think about how you interact with your friends, your family, and the shop team. Text messaging likely plays a huge part. We don’t pick up the phone and call even our best friends anymore without sending a text to check and see if now is a good time to talk.



Joining Jimmy Lea in this Shop Owner Success™ webinar Live from the Ratchet+Wrench Management Conference is Dave Kusa Owner of Autotrend Diagnostics and Beau Bernal, GM of Toole's Garage.


Person using a phone while holding a steering wheel, icons of social media floating around.

Social Media, Simplified

By Gabby Oglesby • February 4, 2026
For today’s drivers, choosing an auto repair shop often starts online. Before they call or book an appointment, many customers check Google, scroll through your Facebook page, or look for recent updates that show your shop is active and trustworthy.
Person in suit touching a digital

2025 Year in Review

By Gabby Oglesby • January 20, 2026
In 2025, we made our product easier, clearer, and more impactful—helping shops save time, communicate with customers, and see the value of their marketing.

KUKUI Social Toolkit

By Mary Wirth • December 16, 2025
Your All-in-One Hub for Social Media Success
A black car with a rising blue graph superimposed, in a factory setting.

Your 2026 Auto Repair Shop Marketing Plan

By Rick Sage • December 9, 2025
Build a simple, effective 2026 marketing plan for your auto repair shop using modern tools like online scheduling, text marketing, QR codes, and automated reviews.

How Online Appointment Scheduling Drives More Business for Auto Repair Shops

By Rick Sage • October 30, 2025
As the owner of an auto repair shop, you’re always looking for ways to make it easier for your customers to do business with you—and at the same time improve your efficiency and profitability. One of the most effective steps you can take is implementing online appointment scheduling.

Modern Marketing Tools: QR Codes

By Gabby Oglesby • September 25, 2025
Running a busy shop means making sure every marketing dollar counts. That’s why more auto repair businesses are turning to QR codes.

Your Website Just Got Smarter: Introducing Automatic llms.txt

By Heather Myers • September 11, 2025
A behind-the-scenes upgrade that helps AI and search engines understand your shop’s website.
Thumbnail showing Google rating, AI summary, and review for an auto repair shop.

Why Google Reviews Are Crucial for Auto Repair Shops

By Summer Lee and Nick Martin • July 31, 2025
Google reviews boost your shop’s visibility, trust, and rankings—especially with Google’s new AI Mode. Learn how to get more.
Lori metzler is the senior director of client services at kukui.

KUKUI Promotes Lori Metzler to Senior Director of Client Success

By Mackenna Antignano • May 5, 2025
Lori Metzler is more than just a team member. She’s a heart, a mentor, and a force of good in this industry. She sees the potential in every shop and every person she meets. And now, in her new role, she’ll keep doing what she does best, lifting others up.
A hand is holding a cell phone with a speech bubble on it.

Text Marketing: One of the Most Valuable Tools in Your Shop

By Meaghan Evans • April 30, 2025
KUKUI makes it easy to grow and manage your opt-in list, while creating effective, personalized campaigns that drive results. Whether it’s through your website, social media, or in-shop promotions, KUKUI has the tools you need to build a loyal subscriber base and keep customers engaged.